Terms And Conditions

Making a Purchase is Easy

Simply select your items, along with size, click “add to bag” and then “proceed to checkout” and follow the straight forward prompts on screen.

Should you have any problems, please contact customer service at customerservices@meenugraziani.com

Payment Methods

We accept all major debit and credit cards.

We are a UK based company and therefore all payments are made in Pounds Sterling.

Your card issuer may see your payment as an international transaction and may charge an additional fee. For further details on this please contact your card issuer directly.

We use Stripe to process all payments.

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information, without your consent, to a third party.

Telephone Orders

Unfortunately we cannot accept orders via the telephone. Please place all orders using our website.

Stock Levels

Most items are in stock and available to purchase. Where an item is sold out, this will be highlighted on our website. We cannot accept orders for items that are not in stock.

Reserved Items

Please be aware that even if the product is in your shopping basket it is not reserved for you and will therefore be available to other customers while you are browsing.

Cancellations

Once you have placed an order it cannot be cancelled. If you wish to return an order that has been delivered please see our returns policy.

Delivery Times and Costs

Currently, we are taking orders through our website for shipping to the UK ONLY.

Standard UK Shipping
3 – 5 working days (FREE)

Non-UK Shipping
Please e-mail customerservices@meenugraziani.com with your enquiry and we will inform you of the shipping costs.

Delivery Service

We use DPD for all our deliveries and returns. You will be able to track your item once it has been dispatched. You will receive an e-mail and/or a text message from DPD confirming your tracking number.

Please note that a signature will be required for all goods upon delivery. We do not deliver to PO Box addresses.

Returns Policy

We will accept return requests made up to seven calendar days after the goods have been delivered, so long as the goods are in their original unworn condition and that they are returned to us with the original Meenu Graziani shoe box and dust bag. We may accept return requests made after seven calendar days at our discretion.

Returns that are damaged, soiled or do not include the original box and dust bag may not be accepted and may be returned to the customer.

A small fee will be charged for making a return. For returns within the UK the fee is £5.80.

How to Return an Item

Please contact us by email to request a return. Our email address is customerservices@meenugraziani.com.

If we accept your request to make a return, we will email you with a link to our returns page on the DPD website. DPD manage and operate our returns service. Please follow the link in the email and complete the form on the DPD website. You will need your Meenu Graziani Order Number to complete the form. You will also need to make a small payment to cover the cost of making the return. The return fee for UK deliveries is £5.80.

When the form is complete and payment made, DPD will email you with a label that you must print out and stick to the front of the package to be returned. Once this is done, you can then take the package to a DPD drop off point for return to us. There are many drop off points in the UK and the DPD returns page allows you to search for one near you.

All returns must include the original Meenu Graziani shoe box and dust bag. Returns will only be accepted in original unworn condition. Worn or soiled items or items not returned using the original shoe box and dust bag may be returned to you without refund. Please try shoes on only on a clean and carpeted surface so that the soles remain unmarked.

A refund will be made only when returned items have been received and processed. You will receive a confirmation email when the refund has been processed. It can take up to a further 5 days for the refund to be credited to your account.

Faulty or Damaged Goods

If you receive goods which are damaged or faulty please contact customerservices@meenugraziani.com and include images clearly showing any damage.

Products are “faulty” if they do not conform to the implied terms under the United Kingdom Sale of Goods Act 1979, which require that our products must correspond to their description and be of satisfactory quality.

You have the right to ask for a repair, exchange, reduction in the price or a full or partial refund in accordance with United Kingdom Sale of Goods Act 1979.

Refunds

Refunds will be credited back to the card originally used for payment. Where shipping fees were applied to the original delivery, they will not be refunded.

Contacting Customer Service

Please contact us by email using customerservices@meenugraziani.com. We will try to answer all e-mails within 24 hours.

Opening Times

Monday – Friday 09:30 a.m. – 17:30 p.m.